A candid and generous lesson on startup growth and marketplace strategy from one of Australia’s most successful entrepreneurs. In this lesson, you’ll hear the personal story of behind how Tim and his cofounder developed the concept for Airtasker and launched the business. Learn how Tim thinks about ‘product market fit’ and how and when he knew he had it for Airtasker. Understand how Tim approached specific marketplace challenges such as how to balance supply and demand at inception and as the business grew. Tim shares the tactics he used to build traction in the early days with little resources and, more recently, how Airtasker has scaled in Australia and is now approaching expansion into multiple international markets.
In this lesson you’ll learn the five channels every scalable company uses to grow and one of the big mistakes almost every startup and marketer makes in executing a growth strategy. Andrianes is well known for developing a killer SEO strategy at Canva. But SEO won’t work as a scalable channel for every business. In this lesson, Andrianes will share how to identify if SEO is a channel you can use to scale and how to expand your product to harness the power of Google.
Understand what really makes a product go viral. A huge percentage of the value of Silicon Valley companies is due to network effects. In this lesson, Andrianes will help you to identify if your product has the potential to scale virally and why lots of businesses don’t realise that they could be taking advantage of this channel. Understand why simply incentivising customers to refer friends won’t help you to create a network effect.
In this lesson, you’ll learn the concept of ‘product channel fit’ and how to identify when you’ve got it right. Andrianes will share that your product and your business model will determine which channels you should focus on to scale and how to think about adjusting your business in order to fit a channel.
Content marketing has become an important vehicle to market a product, drive traffic to a website, motivate customers to purchase and educate customers how to get the most out of a product. Canva had huge success with their premium quality ‘Canva Design School’. In this lesson, Andre will share his three principles of content marketing. And you’ll learn the tools to use to work out what to write about and attract more traffic than your competition.
In this lesson, you’ll learn how to define an activated customer in your business. Andrianes will introduce the concept of ‘jobs to be done’ and lead you to a deeper understanding of why some customers are using your product. You’ll learn the four reasons customers won’t activate - none of which are related to time or cost. Andrianes will dive into ‘customer motivation’ and talk though some tactics to increase the motivation for people to try your product now. You’ll also learn which segments of customers to focus on for growth, which customers will lead to an increase in revenue and how to get feedback from the one group that matters most. This lesson is full of insights and tactics for anyone looking to increase customer conversion.
In this lesson, you’ll learn how Airtasker run growth ‘experiments’ to hypothesise and test tactics to drive growth. Joel shares how Airtasker have improved upon the ICE framework to prioritise experiments, where the best ideas come from and how to develop a growth operating rhythm for your business.
In this lesson, leaders from the product and performance marketing teams share how they came together to develop a number of growth experiments to improve the assignment rate of tasks posted on Airtasker. You’ll learn how the teams hypothesised, shared information and how a number of simple improvements led to significant growth of the business.
In this lesson, you’ll meet Aaron who leads customer research at Airtasker and previously worked in the same function at Google. Aaron will share how to approach customer research to work out both what and why your customers are doing certain things. He’ll talk through when to use survey’s vs interviews, how to find the right candidates for both, how to prepare and what questions to ask. In the second part of this lesson, you’ll get to see Aaron conduct a real customer interview and learn his techniques to build rapport and draw out insights that Airtasker can use as the basis for the development of growth experiments.
In this lesson, you’ll learn the right way to define if a ‘retained customer’ for your business and how this definition is different depending on what your product does. You’ll learn the different internal and external triggers to use to increase customer retention and look specifically at how businesses with products that are purchased infrequently can increase customer loyalty.
In this lesson, you’ll learn the different email funnels to develop to increase your customer retention. You’ll learn some of the biggest mistakes people make in email marketing and tips on how to improve your email deliverability and open rates. Vincent will share some of the most important email funnels for Airtasker and you’ll learn how to develop contextual campaigns to drive customer engagement.
In this final lesson, Nico will share the recruitment process at Airtasker: how they identify candidates, what you can expect in an interview and their recruitment questionnaire or ‘test’. You’ll hear from a number of Airtasker team members about the culture and mission of Airtasker and what it’s like to work at the company. Nico will share tips for people who think they want to work at a business like Airtasker and special advice for those looking to jump from a large corporate into a startup.